Are there any special discounts or promos for frequent travelers?
Yes, we offer seasonal promotions and loyalty discounts for frequent passengers and businesses. Keep an eye on our announcements for the latest offers.
Is there a waiting area at the port for passengers?
Yes, our terminals are equipped with comfortable waiting areas for passengers, including seating, restrooms, and basic amenities. We strive to make your experience as comfortable as possible.
How early should I arrive at the port before departure?
We recommend arriving at least 30 minutes to 1 hour before your scheduled departure to allow for check-in, security checks, and vehicle loading. For cargo shipments, please ensure your items are delivered to the terminal in advance.
Do you provide cargo insurance?
Yes, we offer optional cargo insurance to give you peace of mind during transport. Please inquire at the time of booking for more details about our insurance options.
Are pets allowed on board?
Pets are allowed on some of our vessels. However, certain conditions apply, so please contact our customer service team in advance to make arrangements and ensure the safety and comfort of your pet during travel.
What COVID-19 safety measures are in place?
We follow strict health and safety protocols to ensure the safety of our passengers and crew. These include mandatory face masks, social distancing, and regular sanitation of all areas onboard and at the terminals. Please check our website for the latest updates on health and safety measures.
Can I make changes to my booking?
Yes, changes to your booking can be made through our customer service team, depending on availability and policy. Please contact us as soon as possible if you need to modify your reservation.
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