FAQ
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Frequently Asked Questions
Find answers to your most common questions and navigate your journey with ease. We’re here to ensure your travel and cargo transport experience is smooth and hassle-free.
What Destinations Do You Serve?
We provide sea transport services between the islands of Negros, Cebu, and Siquijor. Our routes connect major ports, offering convenient travel and cargo transport options.
How can I book a ticket or reserve space for my cargo?
You can book tickets for passengers or reserve space for cargo through our website, by phone, or directly at our terminals. We recommend booking in advance, especially during peak seasons.
What are the operating hours for your shipping schedules?
Our ships run according to a set schedule, with multiple departures per day depending on the route. For detailed schedules, please visit our website or contact our customer service team.
What types of vehicles and cargo can you transport?
We can transport various types of vehicles, including cars, trucks, and motorcycles, as well as a wide range of cargo. For specific vehicle or cargo inquiries, feel free to contact us for more details.
How do I know if my cargo is safe during transport?
At Maayo Shipping, we prioritize safety and security. All vehicles and cargo are securely loaded and monitored during transit. Our staff follows strict safety protocols to ensure that your items arrive in the same condition as when they were loaded.
Are there any size restrictions for cargo?
Yes, there are size restrictions depending on the type of vessel and the route. Please contact us with the details of your cargo, and our team will assist you in determining the best transport option.
What should I do if my scheduled trip gets canceled or delayed?
In the unlikely event of a cancellation or delay due to weather or unforeseen circumstances, we will notify you promptly and provide assistance with rescheduling or a refund, depending on the situation.
Are there any special discounts or promos for frequent travelers?
Yes, we offer seasonal promotions and loyalty discounts for frequent passengers and businesses. Keep an eye on our announcements for the latest offers.
Is there a waiting area at the port for passengers?
Yes, our terminals are equipped with comfortable waiting areas for passengers, including seating, restrooms, and basic amenities. We strive to make your experience as comfortable as possible.
How early should I arrive at the port before departure?
We recommend arriving at least 30 minutes to 1 hour before your scheduled departure to allow for check-in, security checks, and vehicle loading. For cargo shipments, please ensure your items are delivered to the terminal in advance.
Do you provide cargo insurance?
Yes, we offer optional cargo insurance to give you peace of mind during transport. Please inquire at the time of booking for more details about our insurance options.
Are pets allowed on board?
Pets are allowed on some of our vessels. However, certain conditions apply, so please contact our customer service team in advance to make arrangements and ensure the safety and comfort of your pet during travel.
What COVID-19 safety measures are in place?
We follow strict health and safety protocols to ensure the safety of our passengers and crew. These include mandatory face masks, social distancing, and regular sanitation of all areas onboard and at the terminals. Please check our website for the latest updates on health and safety measures.
Can I make changes to my booking?
Yes, changes to your booking can be made through our customer service team, depending on availability and policy. Please contact us as soon as possible if you need to modify your reservation.
Maayo Shipping Incorporated
Maayo Na, Maayos Pa!
Contact Information
- Tampi, San Jose, Negros Oriental, Philippines
- inquiry@maayoshipping.com
- 527 - 2818 / 0917 - 7107 - 080